Who we are
Welcome to MAU Hotel Booking.
Our website address is: https://mauhotelbooking.com
This Policy describes how we treat personal information, MAU Hotel Booking collect both online and offline. This policy describes how we collects, shares, secures and uses the personal information you provide when you visit or use our website. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information. When we refer to “personal information” in this Policy, we mean information that directly identifies you (such as your name, contact details, or email address) or data that could be used to indirectly identify you. In order to make bookings or services, or post content to our website, you may be required to register an account. Kindly note that any consent you provide will be entirely voluntary. However, if you do not accept this policy, then you should not use, and are not authorized to use, the website.
MAU Hotel Booking are committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.
When visiting our sites, creating an account or when you book, you agree to us and third party organisations using cookies in line with your cookie settings. You can use the Cookie Consent Tool to change your preferences at any time. For information about how your personal information is used please see our Privacy Policy.
Collection of Information
We collect and store different types of information about you when you create an account, make a booking, buy products or services, contact us, and use our website.
1. When you create an account, make a booking, purchase a product/service from us, we will collect your contact and billing information.
2. When you make a booking, purchase a product/service, we will receive your information such as your name, contact details and order information.
3. When you use our website, we collect information such as the browser and device you’re using, your IP address, your location, the site you came from, what you did and didn’t use our site for, or the site you visit when you leave us.
4. If you have accessibility requirements, we want to make sure you have the best experience when redeeming a package. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).
5. In the few instances where we collect personal information from children, we always seek parental consent and will only ever collect such information for the purposes specified when we collect it.
How we use your information
We collect and use your information for lots of reasons such as helping you find listings, products and services, for marketing and as otherwise required by law. We will not sell your personal information to third parties. This section explains how we use your information and the legal basis on which we use it.
For the performance of our contract with you and use of the website.
We use your information when you enter into a contract with us (for example to make a booking or buy a product or service) or when you use our website to :
- Process your order
- Make payment
- keep track of your bookings, orders and coupons
- Allow you to log in via social media
- Provide you with customer support
For our legitimate business interests:
- To conduct market research and analysis which helps improve and customise our listing, products and services.
- For our marketing purposes
- To send you customer service emails including booking confirmations and reminders.
- To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law. For example, making sure booking vouchers get to the right person. As such, we may use your information to prevent misuse of our intellectual property, fraud, or other crimes.
- To create a profile about you to help us personalise our services to you. For example, if you make a booking or purchase a product or service and you have consented to our marketing, we will inform you about other products and services we think you might be interested in.
Where you’ve given your consent:
- To contact you with information or offers regarding our upcoming events, products or services – this may be via email, via push and web notifications, via SMS, or social media platforms.
- To deliver tailored advertising and marketing communications on our website.
Who we share information
We may share your information with the service providers as well as other third parties associated with the service provided.
- Within the MAU Hotel Booking company who provide services for us such as marketing, profiling, reporting and technical support.
- Our third-party service providers (sometimes known as data processors) such as cloud computing providers who provide the IT infrastructure on which our products and systems are built, data analysis and marketing services.
- Third parties who provide goods and services purchased by you so that they can process and fulfil your orders.
- Government agencies or other authorised bodies where permitted or required by law.
- Any successor to all or part of our business.
Storage of information
The Personal Information and other data we collect from you may be transferred to, processed, and stored in our servers or the servers of our third party services providers. Your Personal Information will be stored as long as is necessary to fulfil any of the purposes described in this Privacy Policy, or to comply with any contractual or legal requirement.
- We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.
- We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.
- We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.
- All payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party.
Cookies
When you visit this Website, information may be stored on your computer in the form of a cookie. Enabling cookies on this Website will allow this Website to function properly. Conversely, if you disable cookies on this Website, you may not be able to experience the full functionality of this Website. By visiting this Website without changing your settings, you agree to receive all cookies and other data collection tools; however, if you do not accept the use of these cookies, you can change your cookie settings at any time.
You may at all times access, correct or erase your Personal Information through this Website via the user portal, under “My Account”.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Questions and feedback
If you have any questions about the privacy policy, contact us by email at info@mauhotelbooking.com